In the case that you are not satisfied with your order, email us at and we will make it right immediately. I am not satisfied with my order, can I return it?ĭue to complexities with shipping, we do not accept returns.
#Mnml shipping time full#
If that's the case, please email us at with pictures of the damage and we will replace your order or issue you a full refund immediately. In rare cases, products may become damaged in transit.
If you have any questions or concerns about your order, please email us at order arrived damaged, can I get a refund?
#Mnml shipping time free#
For questions regarding shipping and order tracking, feel free to email us at package has not arrived yet, is this normal?ĭue to high demand and international freight requirements, shipping may be delayed. Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 48 hours of placing your order). Depending on the items you ordered, your order will arrive within 7-25 business days. Our unique relationship with suppliers allows us to offer direct shipping from the factory, cutting costs and environmental impact dramatically. Once you have placed your order, it will be processed and shipped within 24-48 business hours. Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.How long will it take to receive my order? Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. In these instances, we take steps to ensure shipment delays will be kept to a minimum. We ship from Monday - Friday during standard business hours, except on national holidays. Dispatch Time Orders are usually dispatched within 2 business days of payment of order. We are able to offer a more specific estimate when you are choosing your courier at checkout. This varies greatly depending on the courier you have selected. Transit Time Domestically In general, domestic shipments are in transit for 2 - 7 days Transit time Internationally Generally, orders shipped internationally are in transit for 4 - 22 days. Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. Boutique Katrin Leblond will refund the value of the goods returned but will NOT refund the value of any shipping paid. We will notify you once this has been completed through email. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Return shipping Boutique Katrin Leblond will accept returns as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. This price will be the final price for shipping cost to the customer. Payment for shipping will be collected with the purchase. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. South Georgia & South Sandwich Islands (GBP £)
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